TEMPUR-Pedic Friends and Family FAQ

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COVID-19 Update – Impact on Shipping & Home Deliveries

A Note to Our Customers:

The continued health and safety of our customers and employees remains our first priority. Due to increased seasonal demand and the on-going challenges presented by COVID-19, delivery of your Tempur-Pedic® order will be impacted over the next several weeks.

White Glove Delivery:

Please note that for your well-being and the protection of our delivery agents, in certain limited areas, we may not be able to offer in-home delivery or set up / installation services throughout the coming weeks. Additionally, in certain limited areas, delivery agents may not be permitted to remove an existing mattress or box spring from your home.

UPS Ground:
Please note that due to carrier delays, it may take up to an additional week to receive your item(s). 

We apologize for any inconvenience this may cause and appreciate your patience as we work to fulfill your order as quickly and safely as possible.


Products

Unless otherwise stated, all items offered on this web-site are new and authentic Tempur-Pedic products. These are not returns, exchanges or damaged products. Many of the items you will find here are prior model year products that have been deeply discounted to make room for our latest models. All orders are filled on a First Come First Serve basis. Purchases on this website will not count against TSI employee purchases.

Access To Site

This website should NOT be shared on social media or other platforms, it is only intended for friends and family of TSI employees.

Limited Quantity

All products sold on this web-site are offered on an inventory availability-basis. We do our best to track inventories for all of our products but due to high demand there is a small chance that your order may not be fulfilled. In the rare case that your order can not be fulfilled due to depleted inventory or your item is damaged in transit and can not be replaced due to limited inventory you will be offered a full refund or an optional item of equal or lesser value.

Limited Time

There are no guarantees of when or how long an item will be available on our website. Items are only available based on inventory and are subject to be removed from the website at any time.


All Sales Final

It is important to note that all items are final-sale. No returns or exchanges will be processed, No exceptions will be made.

Delivery

All mattresses and power bases are sold including free white glove delivery. White Glove Delivery includes delivery, in-home set-up and removal of your old mattress and box spring, if requested. We currently do not deliver to certain remote locations, APO/FPO, Alaska and Hawaii addresses. Delivery is typically 7 to 14 business days from the day you placed your order, with metro areas usually faster than rural areas.

  • Qualifying products include mattresses, foundations and power bases
  • To qualify, all items must be in the same order; multiple orders may not be combined
  • White Glove Delivery includes delivery, in-home set-up and removal of your old mattress and box spring, if requested
  • Offer good for orders placed direct with Tempur-Pedic via this website
  • Additional restrictions may apply

Warranty

Mattresses and Flat Foundations: Currently all mattresses and flat foundations sold on this website are covered by a 10 Year Full Replacement Limited Warranty. Details and exclusions can be found in the full warranty document. To exercise warranty rights proof of purchase must be provided.

10 Year Full Replacement Limited Warranty

Bases: Currently only the TEMPUR-Ergo Premier adjustable base is sold with a 5 Limited Warranty. Details and exclusions can be found in the full warranty document. To exercise warranty rights proof of purchase must be provided.

Limited Warranty for TEMPUR-Ergo™ Premier

Financing

At this time financing is not currently offered on this website.

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